Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Turkgifts.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Turkgifts.com' or 'us' or 'we' refers to the owner of the website whose registered office is Turgut Ozal Mah. Tongucbaba cad. A3 Blok d31 esenyurt istanbul İstanbul Turkey 34513. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Returns,Refund & Dispute
1.Tracking information is unavailable
Tracking information is unavailable - No information can be found on the carrier's official website for the tracking number provided. In this case, we will take the full responsibility and make a full refund to you
2.1We shipped out the item, but you did not receive it---- Shipping information is incomplete
Case 1: The item is in transit - This refers to any delivery failure cases except for customs detention. The tracking information shown on the carrier's official website includes: customs cleared, leaving the processing center, being dispatched to XXX, etc. In such cases, we should take the full responsibility and make a full refund to you in principle.

Case 2: If the delivery fails because the address the buyer provided is incorrect or incomplete (according to what is indicated on the official website of the shipping carrier, e.g.'the address is unavailable for delivery'),but the item is shipped back to us.

For non-customer made items: We will deduct the shipping fee while return the rest of the payment to the buyer.

For customer made items: Buyer will undertake the shipping fee as well as a 50% refund of the product purchase price.

In this case, If the buyer needs the item, he or she should pay for the shipping fee, and we will reship it to the right address.

Case 3: If the delivery fails and the item is not returned to us.

In this case, the buyer should be eligible for a partial of the product purchase price as well as the shipping fee.
2.2 We shipped out the item, but you did not receive it ---- The item is held at the customs
This refers to the case that the package is held in detention at customs. The dispatching party should be responsible for providing evidences to clear the customs.

Case 1: If the item is held in detention at the dispatching party's customs, we should make a full refund to the buyer.

Case 2: If no written certification is provided by the customs about the detention, the goods are deemed to be en route and we should handle the case based on the specific situations according to 2.1.

Case 3: If the item is held in detention at the customer's customs, the buyer is responsible for clearing the customs
3.The item is successfully delivered.
It refers to the case that the tracking information available on the official website of the shipping carrier shows that the order has been successfully delivered to the destination.

Handling Methods:

Case 1: The information on the shipping bill of us matches completely with the shipping information confirmed by both of us, and the information about the successful delivery matches with each other as follows:

•Countries, cities, postal codes, time and signees match.

•Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier.

•Countries, cities, postal codes and time match but signees do not match.

•Countries, cities, time and signees match but postal codes do not match

For any of the above situations, we will not accept such kind of case

Case 2: The information on the shipping bill of Tbdress.com matches completely with the shipping information confirmed by both of us, but the information about the successful delivery does not match with each other as follows:

•Countries and time match but cities and postal codes do not match and no signee is found on the official website of the shipping carrier. •Time matches but countries, cities, postal codes and signees do not match. For any of the above situations, we should refund the full payment to the buyer.
4.The item is shipped back to TurkGifts.Com
It refers to the case that the tracking information available on the official website of the shipping carrier shows that the order has been successfully delivered to the destination.

Handling Methods:

Case 1: The information on the shipping bill of us matches completely with the shipping information confirmed by both of us, and the information about the successful delivery matches with each other as follows:

•Countries, cities, postal codes, time and signees match.

•Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier.

•Countries, cities, postal codes and time match but signees do not match.

•Countries, cities, time and signees match but postal codes do not match

For any of the above situations, we will not accept such kind of case

Case 2: The information on the shipping bill of TurkGifts.com matches completely with the shipping information confirmed by both of us, but the information about the successful delivery does not match with each other as follows:

•Countries and time match but cities and postal codes do not match and no signee is found on the official website of the shipping carrier.

•Time matches but countries, cities, postal codes and signees do not match. For any of the above situations, we should refund the full payment to the buyer.
How to cancel an order that hasn't been paid?

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at odezhdashop.com.


If your order has not been paid in 40 days, it will be cancelled automatically.

How to cancel an order that has been paid?
We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused.
 
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
 
Our Cancellation Policy:

For All Custom Made Dresses Except Women's Clothing Category
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 30% of the product purchase price.
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5.Once your order has been shipped, it can no longer be cancelled.

For All Standard Size Dresses Except Women's Clothing Category
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.
3.Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price.
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
5.Once your order has been shipped, it can no longer be cancelled.
 
For Women's Clothing 
If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging and we will issue a full refund (excluding original delivery charge), or exchange the item for a different size / color, if preferred. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service before returning an item and they will give your some useful advice.
 
1.     7 Days Return Warranty
The returns from our customers are acceptable within 7days after you getting the package. When we confirm the arrival of the package you returned, we will refund you the payment.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
 
2.     Refund accepted for wrong items
The refund requests from our customers are acceptable if customer service confirm we send you the wrong item.
Please make sure the products unused before you sending back and ship the package to the designated address provided by the after sales staff. To help us, the customer should provide all relevant tracking information.
After making sure that we sent you the wrong item, we will refund you the amount to your account which you can use for new order or inform our financial staff to refund back to your paypal account or others if you like.
 
For all the refunds the following information is needed:
a)    The order No.
b)    Item No.
c)    Photo of the products you sent back
d)    Photo of the shipping label on the package we sent to you
 
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.
 
Partial Refunds 
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
 
For Jewelry Items
1.Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders cancelled 24 - 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders cancelled after 48 hours of payment confirmation but before shipping will be eligible for full shipping cost refund only.
4.Once your order has been shipped, it can no longer be cancelled.

For Intimate Category
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, 
2.Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price
3.Orders cancelled after 24 hours  of payment confirmation but before shipping will be eligible for full shipping cost refund only.
4.Once your order has been shipped, it can no longer be cancelled.

 
If you insist on cancelling the order,please submit your order number and contact our customer service staff
Cs@turkgifts.com