Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Turgut Ozal Mah. Tongucbaba cad. A3 Blok d31 esenyurt istanbul İstanbul Turkey 34513.
Our products are shipped within 2-3 Days using the following carriers: USPS Turkish Post PTT. To return your product, you should mail your product to:Turgut Ozal Mah. Tongucbaba cad. A3 Blok d31 esenyurt, istanbul İstanbul Turkey 34513. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you choose Turkish Post as your shipping method on TurkGifts.com and want to learn more about it, please visit http://www.ptt.gov.tr/index.snet?wapp=internationalDeliveryTracking_tr
Tips for choosing your desired courier?
According to the length of time and circumstances in different countries，customers always expect to receive their items at specific time, therefore, different couriers are chosen.
You can choose your couriers based on a combination of the following:
A) Weight and dimensions of package
B) The location：We are shipping from (city, state, country or region)
C) The location：We are shipping to (also called the destination country or region)
shipping costs are calculated individually for each order based on the number and weight of items in your order, as well as the shipping method chosen.
How much does the shipping cost?The shipping rates can be previewed on tbdress.com. By clicking on the "Estimated shipping Costs" and choose the country you want to ship to, shipping fees can be automatically estimated.
1.2 For the non-free shipping items or an urgent order
In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:
•Weight and dimensions of package
•The location we are shipping from (city, state, country or region)
•The location the package is shipped to (also called the destination country or region)